Shipping policy
Ossaso Shipping Policy
At Ossaso, we aim to make your shopping experience straightforward and reliable. Below, you’ll find clear details about how we handle shipping, including processing times, fees, and what to do if you encounter any issues.
Order Processing
1.Orders are typically processed within 1-3 business days (excluding weekends and public holidays).
2.During busy periods like holidays or sales, processing may take slightly longer. We’ll keep you updated if there are any delays.
3.Once your order is shipped, you’ll receive an email with tracking information to monitor its progress.
Shipping Fees and Delivery Options
Shipping costs are calculated at checkout based on your location and chosen delivery method:
1. Express Shipping (5-9 Days): $12.99 – Faster delivery for urgent needs.
2. Standard Shipping (10-13 Days): $5.99 – A budget-friendly option.
3. Free Shipping: Available on orders over $59.
Choose the option that works best for you.
Shipping Delays and Lost Packages
1. Delays can sometimes occur due to factors like weather, holidays, or unexpected events.
2. If your package is delayed or lost, contact us at support@ossaso.com. We’ll work with the carrier to resolve the issue.
Address Accuracy
1. Please double-check your shipping address before placing your order. Ossaso is not responsible for delays or lost packages caused by incorrect addresses.
2. If you notice an error after ordering, contact us immediately. We’ll try to correct it before shipment.
Order Tracking
1. Once your order is shipped, you’ll receive a tracking email to monitor its delivery status.
2. If you have trouble tracking your order, feel free to reach out for assistance.
Unclaimed or Returned Packages
1. If a package is returned due to an incorrect address or remains unclaimed, additional shipping fees may apply to resend it.
2. We’ll contact you to confirm the correct address and arrange reshipment if needed.
Packaging
1. We carefully package all items to ensure they arrive in good condition.
2. If you receive a damaged item, contact us with photos of the damage. We’ll assist with a return, exchange, or refund as appropriate.
Shipping Confirmation and Updates
1. You’ll receive a shipping confirmation email with tracking details once your order is on its way.
2. If you don’t receive tracking information within 3 business days, check your spam folder or contact us for help.
Policy Updates
We may update our shipping policy occasionally to improve our service. Any changes will be posted on this page, so feel free to check back for the latest information.
Contact Us
If you have questions or need assistance, we’re here to help.
Email: support@ossaso.com
Address:
RM C, 13/F, HARVARD COMM
BUILDING, 105-111 THOMSON
ROAD, WAN CHAI
HONG KONG
HT&ADEN CO., LIMITED